SymplCM Help Center SymplCM Help Center
  • Smart Devices
    • Smart Devices General Settings
    • Smart Devices Setup
    • Smart Devices Overview
  • Sympl FAQs
    • Multi-Factor Authentication (MFA) FAQs
    • Advance Intelligence FAQs
    • General FAQs
    • Automations/Autopilot FAQs
    • VRBO FAQs
    • Reviews FAQs
    • Messaging Apps FAQs
    • Smart Devices FAQs
    • Channels FAQs
    • Airbnb API FAQs
    • Difference between Sympl V1 and Sympl V2
  • Autopilots
    • Tasks Autopilot Wizard Overview
    • Guest Autopilot Wizard Overview
    • Reviews Autopilot Wizard Overview
    • Messages Autopilot Wizard Overview
    • Expenses Autopilot Wizard Overview
    • Locks Autopilot Wizard Overview
    • Invoices Autopilot Wizard Overview
    • Autopilot Wizard Overview
    • Bookings Autopilot Wizard Overview
    • Documents Autopilot Wizard Overview
    • Credit Card Autopilot Wizard Overview
    • Incidents Autopilot Wizard Overview
  • Messaging Apps
    • Messaging Configurations
    • Messaging App - WhatsApp
    • Messaging App- SMS
    • Messaging App - Facebook
  • Operations
    • Tasks
      • My Tasks Overview
      • Tasks List View Overview
      • Tasks Calendar
    • Incidents Overview
  • Advance Intelligence
    • AI Scheduling Feature
    • AI generated Incidents & Task Approval Workflow
    • AI based Search
    • AI driven Actions
    • Activating Advance Intelligence
    • Advance Intelligence Rental Information
    • Advance Intelligence Credit Recharge
    • Advance Intelligence Ignore List
    • Advance Intelligence Settings
    • Advance Intelligence Introduction & Benefits
    • Advance Intelligence Knowledgebase
  • Finances
    • How to setup Security Deposits?
    • Expenses Overview
    • Expense Settings
    • Invoice Overview
    • Invoice Templates
    • Booking Formula Overview
    • Discounts Overview
  • Automations
    • Rates Automations
      • What is a Dynamic Rate?
      • LOS Discount Automation
      • Group Rates
      • Gap Night Automation
      • Last Minute Automations
      • Channel Adjustments
      • Rates Automation Overview
      • Min Night Stay Automation
      • Discount Codes Automation
    • Automations Overview
    • Expense Automation
    • Documents Automation
    • Task Automation
    • Invoice Automations
    • Booking Automation Overview
    • Automations Overview
    • Message Automation Overview
  • Documents
    • Documents Templates
    • How to create Documents?
    • Documents Preferences
  • Overview
    • Inventory Search Overview
    • Push Rates & Availability
    • Cost Estimator Overview
    • Dashboard Overview
  • Reviews
    • AI Review Insights Overview
    • Reviews Overview
    • Reviews List View
    • Reviews Automation
    • Reviews to Write- Bookings List View
    • Reviews Dashboard
  • Sympl Mobile App
    • Sympl Mobile App: Expenses Module
    • Sympl Mobile App: Discounts Module
    • Sympl Mobile App: Tasks Module
    • Sympl Mobile App: Dashboard
    • Sympl Mobile App: Rentals Module
    • Sympl Mobile App: Calendars Module
    • Sympl Mobile App: Guests Module
    • Sympl Mobile App: Inquiries Module
    • Sympl Mobile App: Incidents Module
    • Sympl Mobile App: Messages Module
    • Sympl Mobile App: Invoices Module
  • Invoices & Billing
    • Invoice Management
      • How to draft Invoice templates?
      • How to setup Invoice Rules?
      • How Do I Make Changes to an Invoice?
      • Invoicing & Payments
      • How Do I Charge a Guest for Multiple Items on an Invoice?
      • Scheduling Invoices
      • How Do I Request a Partial Payment or Deposit Payment?
    • Payment Gateways
      • PayPal
      • Booking.com Card Details Requirement
      • Booking.com and Expedia payment details
      • Payment Rules
      • How Do I Accept Payments Online and Via Credit Card?
      • Stripe
  • Calendars
    • Standard Calendar
    • Bookings Calendar
    • Yearly Calendar
    • Hold Events Overview
    • How to Import a Calendar
  • Rental Settings
    • How Do I Add Fees to my Rental?
    • How Do I Create a Custom Sympl Email Address?
    • How Do I Change My Rental Currency?
    • How Do I Add and Update Rentals?
    • Linking Rentals Together
    • Rentals Details Overlay
    • How do I delete rentals?
    • Currencies Supported by Sympl
  • Inquiries & Bookings
    • Guests Information
      • How can I import guests via CSV files?
      • Guests Overview
      • How Do I Make Notes of Guest Interactions?
      • Guest List Overview
    • Inquiries Information
      • Messages Feed
      • How Do I Delete an Inquiry?
      • How Do I Create an Inquiry?
      • Inquiry Inbox Overview
      • Inquiry Overview
    • How to Send Quotes
    • How Do I Confirm a Booking?
    • How do I attach a file to a message?
  • Settings
    • Widgets
      • Add the Inquiry Widget to a Site
      • Add the Calendar Widget to a Site
      • Inquiry Widget Advanced Configuration
    • Multi-Factor Authentication
      • Multi-Factor Authentication (MFA) Overview
    • Sympl Subscription & Billing
      • How Do I Cancel My Subscription?
      • How Do I Change My Subscription?
      • How Do I Update My Credit Card Information?
      • Billing Info Overview
    • Templates
      • Templates for Automations
      • Sympl Data Dictionary
    • Integrations
      • Quickbooks integration with Sympl
      • Connecting Chekin to Sympl
      • How to create Zap using Sympl Autopilot feature?
      • Connecting Operto to Sympl
      • Integrations Overview
      • Connecting PriceLabs to Sympl
      • How do I connect to MailChimp?
      • Sympl integration with Dropbox
      • Sympl integration with Slack
    • Web onboarding Flow for Sympl users
    • Sympl Setup Checklist
    • File Cabinet Overview
    • Inbox Conversations Overview
    • Shared Content Overview
    • Using Google Translate with Sympl
    • Account Info Overview
    • Migrating from AdvanceCM to Sympl
    • What are the major differences between AdvanceCM and Sympl?
    • Custom Branding Overview
    • Data Feeds Overview
    • Email Options
    • Stealth Overview
    • Custom Codes Overview
  • User Settings & Logins
    • Custom Attributes
    • User Type and Permissions Overview
    • I forgot my password, what to do now?
    • Change Password
    • Where Can I Find My Sympl Account ID?
    • How Do I Change My Password?
    • Users Accounts Overview
    • Troubleshooting IP Blocked and Account Locked
    • Restricting User Access
  • Rates Management
    • How to Set Up Distinct Rates for Channels
    • Troubleshooting Rates
    • Rate Determination Algorithm
    • Pushing rates to Booking.com
    • What is a Base Rate?
    • Changing the Max Guests value on Booking.com
    • Checking Rates for Accuracy
    • Changing the additional guest fee on Booking.com
    • Pushing Rates to API Channels
    • What is a Standard Rate?
    • Rate Types in Sympl
    • My Rates are Too Low on Booking.com
    • My Rates are Too High on Booking.com
    • How to Set Day-Specific Pricing
    • What is a Rate Category?
  • Channel Manager
    • iCal Connections
      • What if my channel is not listed in Sympl?
      • Connecting iCal Channels with Sympl
      • Export your Sympl calendar to Holiday Lettings
      • Connecting to FlipKey/TripAdvisor with Sympl
      • Connecting to Homeaway/VRBO with Sympl
    • API Connections
      • Trip.com
        • Connecting Trip.com to Sympl
      • Tiket
        • Connecting Tiket to Sympl
      • Hopper
        • Connecting Hopper to Sympl
      • Rentals United
        • Connecting Rentals United to Sympl
      • HVMI
        • HVMI Requirements and FAQ
        • Connecting HVMI to Sympl
        • How Marriott handles Booking Fees
        • Marriot Discounts
      • Google Vacation Rentals
        • Connecting to Google's Vacation Rental platform
        • Google Vacation Rentals FAQs
        • Google Vacation Homes - Fixing Rental Errors
      • Booking.com
        • Sympl and Booking.com Best Practices
        • Booking.com Rates & Additional Guest Pricing
        • How to Push Rates to Booking.com
        • Connect to Sympl via the Booking.com Extranet
        • Sending Booking.com messages with Sympl
      • Agoda
        • Connecting Agoda with Sympl
      • Vrbo
        • VRBO FAQs
        • VRBO Bed Syncing
        • Connecting the VRBO API to Sympl
        • Activating Sympl Rentals on VRBO
        • Setting Rates and Fees in Sympl for Vrbo
      • Airbnb
        • Airbnb API FAQ
        • Connecting to Airbnb API
        • Create an Airbnb Password (Connection Resolution)
        • Connecting to Airbnb via iCal
        • Airbnb Rental Listing Requirements
        • How to Refresh Your Airbnb Property List
        • Creating Listings in Airbnb
        • Co-hosting with Airbnb API
        • Airbnb Host Alteration
        • How to Rank Higher on AirBnB
        • Airbnb Guest Alteration
        • How Do I Disconnect my Airbnb Listing or Account from AdvanceCM?
        • Airbnb 2-Way API Sync
      • Expedia
        • How to connect Expedia Messaging with Sympl
        • Connecting Expedia with Sympl
    • Sympl Channel Manager Overview
    • Disconnect a Channel Account
    • Adding Custom Channels
    • Channels Overview
    • Adding Commissions for Channels
User Settings & Logins / Custom Attributes /
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Custom Attributes

Custom Attributes

If you’d like to add custom fields in your account to be used in any module, you can do so with a quick and simple process from your User’s detail view. Simply follow the directions below:

  1. Click on “Settings” from the top navigation and select “Account Users”.

  2. Click on your user profile to open the detail view.

  3. From the detail view click the Custom Attributes tab.

  4. Now select the Attributes Configuration button.

  5. Now enter a Name, select a Data Type and enter a Description for the custom field.

  6. Once you are done, click Save. 

  7. A ‘Success’ message saying the Attribute description was added successfully appears and you will be redirected to the User detail View.

  8. To add more attributes, simply click on the Attributes Configuration button and select +Add Attribute button, then follow the steps above.

  9. If you want to delete any attribute, simply click on the Attributes Configuration button from the User’s Detail and select the delete icon next to the attribute.

  10. Click on “Yes, Proceed” to confirm the deletion.

  11. A ‘Success’ message saying the Attribute description was deleted successfully will be displayed.

Restricting User Access

Sympl has a number of simple yet powerful ways to control access to data. Each Sympl user account can be assigned to one role which controls the level of access the user has and which sections of the application the user may access. For example, the Housekeeper role cannot access financial data or guest messages. They are also restricted from configuration options. But even within a role you may specify which rentals a user may access.

Here is an example. Let's say you have multiple rentals and different staff for each rental. You now want to add all of your staff to one Sympl account, however you don't want them to have access to each other's rentals. The solution is to restrict users from one rental from seeing the data of another. Here's how.

  1. Click on the Rentals menu at the top of any page to go to your list of Rentals.

  2. Now click on the rental you're interested in restricting.

  3. At the right bar of the rental overlay click on the “User Restrictions” tab.

  4. Find and select all users who you wish to restrict from this rental.

  5. Now, when those users log into Sympl they will no longer see data associated with that rental in any of the sections in Sympl.

Users can also be restricted from viewing rentals by editing their user profile. If you are the Admin user for your account you can do this under Settings > User Settings.

Note: For MFA related options available in User settings, please refer to the MFA Overview article.

​

As always, please contact us with questions any time.  We're happy to help.
How did we do? Thank you! We appreciate your feedback.
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