The Sympl Locks Automation Autopilot Wizard simplifies lock management by automating actions triggered by various lock-related events. These automations cover:
Device connection notifications
Automatic code generation and updates
First-time code usage alerts
Low battery notifications
Device issue alerts
Automated guest communication
This automation helps improve operational efficiency, enhances the guest experience, and supports proactive lock maintenance.
Accessing the Locks Automation Autopilot Wizard
Navigate to the Automations option in the top menu bar.
Click the Autopilot button.
Select the Locks option on the Autopilot overlay to view all available lock automation options.
Available Automation Options
1. Device Connected Option
When a lock device connects, you can:
Notify Sympl users via email — Select multiple users to notify. An email template will be automatically drafted in Sympl, which you can edit or replace by clicking the Template button.
2. Code Generated Option
When a new lock code is generated, you can:
Send the code to the guest automatically — You can edit the email template or select a different one.
Notify Sympl users via email — Select multiple users to notify. An email template will be drafted automatically, which you can edit or replace using the Template button.
3. Code Updated Option
When a lock code is updated, you can:
Send the updated code to the guest automatically — You can edit the email template or select a different one.
Notify Sympl users via email — Select multiple users to notify. An email template will be drafted automatically, which you can edit or replace using the Template button.
4. Code First Used Option
When a lock code is used for the first time, you can:
Notify Sympl users via email — Select multiple users to notify. An email template will be drafted automatically, which you can edit or replace using the Template button.
Automatically log the first-time code usage — This log entry is created by default and is read-only.
5. Battery Low Option
When a lock’s battery is low, you can:
Notify Sympl users via email — Select multiple users to notify. An email template will be drafted automatically, which you can edit or replace using the Template button.
Automatically log the low battery event — This log entry is created by default and is read-only.
6. Device Issue Option
When a lock device encounters an issue, you can:
Notify Sympl users via email — Select multiple users to notify. An email template will be drafted automatically, which you can edit or replace using the Template button.
Send a message to the guest — A predefined message template will be used, which you can edit.
Automatically create an incident for the device issue — A predefined incident template will be used, which you can edit.
With these powerful automations, Sympl helps you stay on top of lock management, ensuring seamless operations and excellent guest communication.
As always, please contact us with questions any time. We're happy to help.