Reviews
Guest and host reviews play a crucial role in the success of any short-term rental business. Reviews not only help potential guests make informed decisions but also impact your property’s visibility, reputation, and revenue. With Sympl, managing reviews is easier than ever — all your reviews from supported channels are centralized, making it simple to track, respond, and improve your guest experience.
Sympl provides three key areas to help you manage reviews efficiently:
Reviews Dashboard
The Reviews Dashboard offers a high-level overview of your property’s reviews and ratings across multiple channels, including Airbnb, Booking.com, Expedia, and VRBO. You can monitor review trends, view the latest guest and host reviews, and track your overall average rating. Visual graphs and performance insights help you quickly understand how your properties are performing and where you can improve.
For more information on the Dashboard, please see this article.
Reviews List View
The Reviews List View provides a detailed table of all received guest reviews and host-submitted reviews, offering a clear and organized way to manage feedback. From this view, you can read full reviews and respond directly to guest feedback. Sympl users with an Advance Intelligence subscription can even generate AI-based responses, making guest engagement faster and easier.
Check out our article here for more information on the Reviews List View.
Reviews Automation
You can add Reviews Automation using Add Automation button as mentioned in below screenshot
Reviews Automation will allow you to set up smart rules to automatically respond to guest reviews based on rating, channel, or other criteria. This feature will help you maintain quick, consistent communication with guests while saving time on manual responses. Reviews Automation will be accessible directly from the Reviews Dashboard and the Reviews List View, keeping all review management tools in one convenient place.
Check out our article here for more information on the Reviews Automation.
If you have any questions, feel free to reach out to our support team. We’re happy to help!