SymplCM Help Center

• Smart Devices
  • Smart Devices General Settings
  • Smart Devices Setup
  • Smart Devices Overview
• Sympl FAQs
  • Multi-Factor Authentication (MFA) FAQs
  • Advance Intelligence FAQs
  • General FAQs
  • Automations/Autopilot FAQs
  • VRBO FAQs
  • Reviews FAQs
  • Messaging Apps FAQs
  • Smart Devices FAQs
  • Channels FAQs
  • Airbnb API FAQs
  • Difference between Sympl V1 and Sympl V2
• Autopilots
  • Tasks Autopilot Wizard Overview
  • Guest Autopilot Wizard Overview
  • Reviews Autopilot Wizard Overview
  • Messages Autopilot Wizard Overview
  • Expenses Autopilot Wizard Overview
  • Locks Autopilot Wizard Overview
  • Invoices Autopilot Wizard Overview
  • Autopilot Wizard Overview
  • Bookings Autopilot Wizard Overview
  • Documents Autopilot Wizard Overview
  • Credit Card Autopilot Wizard Overview
  • Incidents Autopilot Wizard Overview
• Messaging Apps
  • Messaging Configurations
  • Messaging App - WhatsApp
  • Messaging App- SMS
  • Messaging App - Facebook
• Operations
  • Tasks
    • My Tasks Overview
    • Tasks List View Overview
    • Tasks Calendar
  • Incidents Overview
• Advance Intelligence
  • AI Scheduling Feature
  • AI generated Incidents & Task Approval Workflow
  • AI based Search
  • AI driven Actions
  • Activating Advance Intelligence
  • Advance Intelligence Rental Information
  • Advance Intelligence Credit Recharge
  • Advance Intelligence Ignore List
  • Advance Intelligence Settings
  • Advance Intelligence Introduction & Benefits
  • Advance Intelligence Knowledgebase
• Finances
  • How to setup Security Deposits?
  • Expenses Overview
  • Expense Settings
  • Invoice Overview
  • Invoice Templates
  • Booking Formula Overview
  • Discounts Overview
• Automations
  • Rates Automations
    • What is a Dynamic Rate?
    • LOS Discount Automation
    • Group Rates
    • Gap Night Automation
    • Last Minute Automations
    • Channel Adjustments
    • Rates Automation Overview
    • Min Night Stay Automation
    • Discount Codes Automation
  • Automations Overview
  • Expense Automation
  • Documents Automation
  • Task Automation
  • Invoice Automations
  • Booking Automation Overview
  • Automations Overview
  • Message Automation Overview
• Documents
  • Documents Templates
  • How to create Documents?
  • Documents Preferences
• Overview
  • Inventory Search Overview
  • Push Rates & Availability
  • Cost Estimator Overview
  • Dashboard Overview
• Reviews
  • AI Review Insights Overview
  • Reviews Overview
  • Reviews List View
  • Reviews Automation
  • Reviews to Write- Bookings List View
  • Reviews Dashboard
• Sympl Mobile App
  • Sympl Mobile App: Dashboard
  • Sympl Mobile App: Rentals Module
  • Sympl Mobile App: Invoices Module
• Invoices & Billing
  • Invoice Management
    • How to draft Invoice templates?
    • How to setup Invoice Rules?
    • How Do I Make Changes to an Invoice?
    • Invoicing & Payments
    • How Do I Charge a Guest for Multiple Items on an Invoice?
    • Scheduling Invoices
    • How Do I Request a Partial Payment or Deposit Payment?
  • Payment Gateways
    • PayPal
    • Booking.com Card Details Requirement
    • Booking.com and Expedia payment details
    • Payment Rules
    • How Do I Accept Payments Online and Via Credit Card?
    • Stripe
• Calendars
  • Standard Calendar
  • Bookings Calendar
  • Yearly Calendar
  • Hold Events Overview
  • How to Import a Calendar
• Rental Settings
  • How Do I Add Fees to my Rental?
  • How Do I Create a Custom Sympl Email Address?
  • How Do I Change My Rental Currency?
  • How Do I Add and Update Rentals?
  • Linking Rentals Together
  • Rentals Details Overlay
  • How do I delete rentals?
  • Currencies Supported by Sympl
• Inquiries & Bookings
  • Guests Information
    • How can I import guests via CSV files?
    • Guests Overview
    • How Do I Make Notes of Guest Interactions?
    • Guest List Overview
  • Inquiries Information
    • Messages Feed
    • How Do I Delete an Inquiry?
    • How Do I Create an Inquiry?
    • Inquiry Inbox Overview
    • Inquiry Overview
  • How to Send Quotes
  • How Do I Confirm a Booking?
  • How do I attach a file to a message?
• Settings
  • Widgets
    • Add the Inquiry Widget to a Site
    • Add the Calendar Widget to a Site
    • Inquiry Widget Advanced Configuration
  • Multi-Factor Authentication
    • Multi-Factor Authentication (MFA) Overview
  • Sympl Subscription & Billing
    • How Do I Cancel My Subscription?
    • How Do I Change My Subscription?
    • How Do I Update My Credit Card Information?
    • Billing Info Overview
  • Templates
    • Templates for Automations
    • Sympl Data Dictionary
  • Integrations
    • Quickbooks integration with Sympl
    • Connecting Chekin to Sympl
    • How to create Zap using Sympl Autopilot feature?
    • Connecting Operto to Sympl
    • Integrations Overview
    • Connecting PriceLabs to Sympl
    • How do I connect to MailChimp?
    • Sympl integration with Dropbox
    • Sympl integration with Slack
  • Web onboarding Flow for Sympl users
  • Sympl Setup Checklist
  • File Cabinet Overview
  • Inbox Conversations Overview
  • Shared Content Overview
  • Using Google Translate with Sympl
  • Account Info Overview
  • Migrating from AdvanceCM to Sympl
  • What are the major differences between AdvanceCM and Sympl?
  • Custom Branding Overview
  • Data Feeds Overview
  • Email Options
  • Stealth Overview
  • Custom Codes Overview
• User Settings & Logins
  • Custom Attributes
  • User Type and Permissions Overview
  • I forgot my password, what to do now?
  • Change Password
  • Where Can I Find My Sympl Account ID?
  • How Do I Change My Password?
  • Users Accounts Overview
  • Troubleshooting IP Blocked and Account Locked
  • Restricting User Access
• Rates Management
  • How to Set Up Distinct Rates for Channels
  • Troubleshooting Rates
  • Rate Determination Algorithm
  • Pushing rates to Booking.com
  • What is a Base Rate?
  • Changing the Max Guests value on Booking.com
  • Checking Rates for Accuracy
  • Changing the additional guest fee on Booking.com
  • Pushing Rates to API Channels
  • What is a Standard Rate?
  • Rate Types in Sympl
  • My Rates are Too Low on Booking.com
  • My Rates are Too High on Booking.com
  • How to Set Day-Specific Pricing
  • What is a Rate Category?
• Channel Manager
  • iCal Connections
    • What if my channel is not listed in Sympl?
    • Connecting iCal Channels with Sympl
    • Export your Sympl calendar to Holiday Lettings
    • Connecting to FlipKey/TripAdvisor with Sympl
    • Connecting to Homeaway/VRBO with Sympl
  • API Connections
    • Trip.com
      • Connecting Trip.com to Sympl
    • Tiket
      • Connecting Tiket to Sympl
    • Hopper
      • Connecting Hopper to Sympl
    • Rentals United
      • Connecting Rentals United to Sympl
    • HVMI
      • HVMI Requirements and FAQ
      • Connecting HVMI to Sympl
      • How Marriott handles Booking Fees
      • Marriot Discounts
    • Google Vacation Rentals
      • Connecting to Google's Vacation Rental platform
      • Google Vacation Rentals FAQs
      • Google Vacation Homes - Fixing Rental Errors
    • Booking.com
      • Sympl and Booking.com Best Practices
      • Booking.com Rates & Additional Guest Pricing
      • How to Push Rates to Booking.com
      • Connect to Sympl via the Booking.com Extranet
      • Sending Booking.com messages with Sympl
    • Agoda
      • Connecting Agoda with Sympl
    • Vrbo
      • VRBO FAQs
      • VRBO Bed Syncing
      • Connecting the VRBO API to Sympl
      • Activating Sympl Rentals on VRBO
      • Setting Rates and Fees in Sympl for Vrbo
    • Airbnb
      • Airbnb API FAQ
      • Connecting to Airbnb API
      • Create an Airbnb Password (Connection Resolution)
      • Connecting to Airbnb via iCal
      • Airbnb Rental Listing Requirements
      • How to Refresh Your Airbnb Property List
      • Creating Listings in Airbnb
      • Co-hosting with Airbnb API
      • Airbnb Host Alteration
      • How to Rank Higher on AirBnB
      • Airbnb Guest Alteration
      • How Do I Disconnect my Airbnb Listing or Account from AdvanceCM?
      • Airbnb 2-Way API Sync
    • Expedia
      • How to connect Expedia Messaging with Sympl
      • Connecting Expedia with Sympl
  • Sympl Channel Manager Overview
  • Disconnect a Channel Account
  • Adding Custom Channels
  • Channels Overview
  • Adding Commissions for Channels