Changing the Max Guests value on

The maximum guests allowed per room is set on the Room Details page and can be configured without first disconnecting from Sympl. However, it is important to note that your rate plan cannot be adjusted to add additional guest to a rate plan without first disconnecting from Sympl. In cases where you want to decrease the max guests value, no disconnection is necessary. Decreasing the value under Room Details will remove the occupancy level from your Rate Plan(s). Please refer to the following article which will guide you through the steps of disconnecting Sympl so that you can add an occupancy level. Changing the additional guest fee on

Step 1: Adjust Max Guests per room value

Log into and navigate to the Room Details page

Select Edit on the Room ID you want to change.

Scroll down to Bed Options and adjust the max occupancy before scrolling to the bottom to select Continue.

Step 2: Refresh your Rate Calendar

If you are decreasing the max guests value refreshing your rates calendar should result in the occupancy level(s) being removed to stop at the maximum guests you have set in Step 1.

In the example below, we have lowered our Max Guests value to 2 persons and the rate calendar reflects this after a refresh.

After making the above change, it is not possible to increase the max guests value back to 3 without disconnecting Sympl and manually accessing the occupancy settings as mentioned at the start of this article.

Step 3: Push Rates and refresh your Rate Calendar

As a final precaution, it is always recommended that you push rates and make sure that the data present on the rates calendar matches your expectations. At any point, whether making changes in or Sympl, you must take these final steps to review whether your changes are reflected accurately.

To push rates, navigate to Rates > Click into the rental you are working on > Navigate to the Rate Mapping section and choose Push All Rates.

Now refresh the browser window showing your Rates Calendar to review.

If you are still seeing a discrepancy please refer to either of the below articles for further assistance or fill up the contact us form. Please present a screenshot of the rates calendar from with your Standard Rate expanded so that we may begin diagnosing the issue you are experiencing as soon as possible.

My Rates are Too High on

My Rates are Too Low on

If you have any further questions, please search our help center or email us at and we’ll be more than happy to help!

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