SymplCM Help Center SymplCM Help Center
  • Invoices & Billing
    • Invoice Management
      • How to draft Invoice templates?
      • How to setup Invoice Rules?
      • How Do I Make Changes to an Invoice?
      • Invoicing & Payments
      • How Do I Charge a Guest for Multiple Items on an Invoice?
      • Scheduling Invoices
      • How Do I Request a Partial Payment or Deposit Payment?
    • Payment Gateways
      • PayPal
      • Booking.com Card Details Requirement
      • Booking.com and Expedia payment details
      • Payment Rules
      • How Do I Accept Payments Online and Via Credit Card?
      • Stripe
  • Calendars
    • Creating Hold Events
    • How to Import a Calendar
    • Sympl Calendars Walkthrough
  • Rental Settings
    • How Do I Change My Rental Currency?
    • How Do I Add and Update Rentals?
    • Linking Rentals Together
    • How do I delete rentals?
    • Currencies Supported by Sympl
  • Inquiries & Bookings
    • Guests Information
      • How can I import guests via CSV files?
      • How Do I Add and Update Guests?
      • How Do I Make Notes of Guest Interactions?
      • Guest List Overview
    • Inquiries Information
      • How Do I Delete an Inquiry?
      • How Do I Create an Inquiry?
      • Inbox Inquiries Overview
    • How Do I Confirm a Booking?
    • How do I attach a file to a message?
  • Miscellaneous
    • Sympl Setup Checklist
    • Inbox Files Overview
    • Inbox Conversations Overview
    • Shared Content Overview
    • Using Google Translate with Sympl
    • Automations Overview
    • Account Info Overview
    • Migrating from Tokeet to Sympl
    • What are the major differences between TV3 and Sympl?
    • Dashboard Overview
  • Settings & Configurations
    • User Settings & Logins
      • User Type and Permissions Overview
      • I forgot my password, what to do now?
      • Where Can I Find My Sympl Account ID?
      • How Do I Change My Password?
      • How Do I Add and Update Users?
      • Troubleshooting IP Blocked and Account Locked
      • Restricting User Access
    • Add-Ons & Widgets
      • Add the Inquiry Widget to a Site
      • Add the Calendar Widget to a Site
      • Inquiry Widget Advanced Configuration
    • Multi-Factor Authentication
      • Multi-Factor Authentication (MFA) Overview
      • Multi-Factor Authentication (MFA) FAQs
    • Sympl Subscription & Billing
      • How Do I Cancel My Subscription?
      • How Do I Change My Subscription?
      • How Do I Update My Credit Card Information?
    • Templates
      • Templates for Automations
      • Sympl Data Dictionary
      • Custom Branding Templates
    • Integrations
      • Connecting PriceLabs to Sympl
      • How do I connect to MailChimp?
      • Sympl integration with Dropbox
      • Sympl integration with Slack
      • Existing third party integrations
  • Rates Management
    • Pushing rates to Booking.com
    • What is a Dynamic Rate?
    • What is a Base Rate?
    • Changing the Max Guests value on Booking.com
    • Checking Rates for Accuracy
    • Changing the additional guest fee on Booking.com
    • Pushing Rates to API Channels
    • What is a Standard Rate?
    • Rate Types in Sympl
    • My Rates are Too Low on Booking.com
    • My Rates are Too High on Booking.com
    • The Rates Multi-calendar
    • How to Set Day-Specific Pricing
    • Sympl Channel Adjustments
    • What is a Rate Category?
  • Channel Manager
    • iCal Connections
      • What if my channel is not listed in Sympl?
      • Connecting iCal Channels with Sympl
      • Export your Sympl calendar to Holiday Lettings
      • Connecting to FlipKey/TripAdvisor with Sympl
      • Connecting to Homeaway/VRBO with Sympl
    • API Connections
    • Sympl Channel Manager Overview
    • Disconnect a Channel Account
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Sympl and Booking.com Best Practices

When connecting your Booking.com account to Sympl, there are some important items to note to ensure you have completed your set-up correctly.

You can simply follow Sympl's Booking.com wizard, which provides a status of completion of each step.

In Booking.com Extranet: Connect to Tokeet (Tokeet is the channel manager for Sympl)

Connecting Booking.com to Sympl is a multi-step process and often users skip a step, usually the last one. Please read the detailed connection instructions carefully and be sure to follow all steps.  

  • In Booking.com Extranet (https://admin.booking.com), designate Tokeet as the Channel Manager (Click on Property > Account > Channel Manager)

  • Tokeet receives an email from Booking.com and approves the connection.

  • You receive an email from the Booking.com and confirm the connection in Booking.com extranet. This step must be completed, or your availability and rate push will not work.  

Note: Booking.com will now keep your properties closed / not bookable, until you push both rates & availability from Sympl to Booking.com

In Sympl:  link Booking.com Property to Sympl Rental, Synchronize Availability and Rates

Now, connect your Booking.com property in Sympl.  Please make sure you have rental rates defined for your rentals first.  You will need to push rates from Sympl to Booking.com as part of the connection process.

  • Link your Booking.com property to a Sympl Rental

  • Once the link has been made, any new bookings or hold events that are created for your Sympl rental will be automatically pushed to Booking.com. This means that bookings created in Sympl or any of your other linked channels will be pushed to your Booking.com property.

  • Import bookings from Booking.com This will ensure that Sympl is aware of any bookings previously made on Booking.com. 

Note: Sympl can only import current and future bookings. Completed bookings will not be imported.  Also, the email address of guests imported in this way will not be accurate, since  Booking.com does not provide this data to Sympl. You will have to manually update these email addresses from the information located in the booking details within Booking.com. Only email addresses of guest from new bookings which occur after the connection will be available.

Push rates from Sympl to Booking.com. You will want to take the time to accurately set up your rates in Sympl.  You must then push these rates from Sympl to Booking.com.

  • Push availability from Sympl to Booking.com. Please check your Sympl calendar for this rental and ensure that your calendar is accurate and up to date.

  • If you are having trouble pushing availability: add a temporary Hold event to your Rental with status Confirmed.  Once the connection is made, you can go back and delete the Hold event. Here's more info on Hold Events.

Best Practices - Synchronizing Rates 

  • When pushing your rental rates from Sympl into Booking.com, please ensure that your rates are complete and correct in Sympl as your Sympl rates will completely replace the rate information that is in your Booking.com account. 

  • If you would like your Booking.com rates to be different than the rates on your other channels, you can create a new rate category in Sympl just for Booking.com and map it to this channel to seamlessly push updates with a single click. 

  • Rates do not update automatically, and must be pushed from Sympl.  The platform is designed this way so that you can make rate changes without worrying that the change has been propagated to the channels before changes are final. 

Best Practices - Synchronizing Availability

  • Synchronizing availability between Sympl and Booking.com is done automatically once your connection is complete. Sympl will send any new bookings or confirmed hold events to Booking.com and block those dates on your calendar.

If you have any further questions, please search our help center or email us at support@sympl.cm and we’ll be more than happy to help!
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