SymplCM Help Center SymplCM Help Center
  • Invoices & Billing
    • Invoice Management
      • How to draft Invoice templates?
      • How to setup Invoice Rules?
      • How Do I Make Changes to an Invoice?
      • Invoicing & Payments
      • How Do I Charge a Guest for Multiple Items on an Invoice?
      • Scheduling Invoices
      • How Do I Request a Partial Payment or Deposit Payment?
    • Payment Gateways
      • PayPal
      • Booking.com Card Details Requirement
      • Booking.com and Expedia payment details
      • Payment Rules
      • How Do I Accept Payments Online and Via Credit Card?
      • Stripe
  • Calendars
    • Creating Hold Events
    • How to Import a Calendar
    • Sympl Calendars Walkthrough
  • Rental Settings
    • How Do I Change My Rental Currency?
    • How Do I Add and Update Rentals?
    • Linking Rentals Together
    • How do I delete rentals?
    • Currencies Supported by Sympl
  • Inquiries & Bookings
    • Guests Information
      • How can I import guests via CSV files?
      • How Do I Add and Update Guests?
      • How Do I Make Notes of Guest Interactions?
      • Guest List Overview
    • Inquiries Information
      • How Do I Delete an Inquiry?
      • How Do I Create an Inquiry?
      • Inbox Inquiries Overview
    • How Do I Confirm a Booking?
    • How do I attach a file to a message?
  • Miscellaneous
    • Sympl Setup Checklist
    • Inbox Files Overview
    • Inbox Conversations Overview
    • Shared Content Overview
    • Using Google Translate with Sympl
    • Automations Overview
    • Account Info Overview
    • Migrating from Tokeet to Sympl
    • What are the major differences between TV3 and Sympl?
    • Dashboard Overview
  • Settings & Configurations
    • User Settings & Logins
      • User Type and Permissions Overview
      • I forgot my password, what to do now?
      • Where Can I Find My Sympl Account ID?
      • How Do I Change My Password?
      • How Do I Add and Update Users?
      • Troubleshooting IP Blocked and Account Locked
      • Restricting User Access
    • Add-Ons & Widgets
      • Add the Inquiry Widget to a Site
      • Add the Calendar Widget to a Site
      • Inquiry Widget Advanced Configuration
    • Multi-Factor Authentication
      • Multi-Factor Authentication (MFA) Overview
      • Multi-Factor Authentication (MFA) FAQs
    • Sympl Subscription & Billing
      • How Do I Cancel My Subscription?
      • How Do I Change My Subscription?
      • How Do I Update My Credit Card Information?
    • Templates
      • Templates for Automations
      • Sympl Data Dictionary
      • Custom Branding Templates
    • Integrations
      • Connecting PriceLabs to Sympl
      • How do I connect to MailChimp?
      • Sympl integration with Dropbox
      • Sympl integration with Slack
      • Existing third party integrations
  • Rates Management
    • Pushing rates to Booking.com
    • What is a Dynamic Rate?
    • What is a Base Rate?
    • Changing the Max Guests value on Booking.com
    • Checking Rates for Accuracy
    • Changing the additional guest fee on Booking.com
    • Pushing Rates to API Channels
    • What is a Standard Rate?
    • Rate Types in Sympl
    • My Rates are Too Low on Booking.com
    • My Rates are Too High on Booking.com
    • The Rates Multi-calendar
    • How to Set Day-Specific Pricing
    • Sympl Channel Adjustments
    • What is a Rate Category?
  • Channel Manager
    • iCal Connections
      • What if my channel is not listed in Sympl?
      • Connecting iCal Channels with Sympl
      • Export your Sympl calendar to Holiday Lettings
      • Connecting to FlipKey/TripAdvisor with Sympl
      • Connecting to Homeaway/VRBO with Sympl
    • API Connections
    • Sympl Channel Manager Overview
    • Disconnect a Channel Account
Rates Management / What is a Rate Category? /
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What is a Rate Category?

This powerful feature would allow you to group multiple rate periods to be pushed to your connected channels and website. You can use rate categories to label rates and push different price-points.

Unless you specify otherwise, a "default" rate category will apply to all rates when they are first created.

Create New Rate Category

  • Navigate to your Rates Calendar by clicking Rates at the top of your screen.

  • Using the Edit menu on the top right of your Rate Calendar, select Add Standard or Add Dynamic Rate.

  • On the Edit Rates pop-up, you can choose an existing rate category or manually type in a new rate category.

Creating a new rate that covers the same date range is possible IF you set a different rate category. In doing so, you will have two rates for the same date range which are meant to be pushed to different sets of channels.

Here is an example of two Standard Rates - one with category Airbnb and one with category Booking.com.  This allows you to push different rates to different channels.

Note:  Rates within a single category are not allowed to have overlapping dates. When Pushing Rates to API Channels, you push a single rate category to that channel. All rates in that category will be pushed to the channel.

Add Rate Mappings

Rate mappings allow you to specify which Sympl rate categories should be pushed to specific channel rate categories. This feature allows you to update all linked channels with one click, and is required for automatic Dynamic Rate updates.

  • Navigate to Rates.

  • Click into a specific Rental and navigate to the "Rate Mappings" tab of your Rental Rates overlay.

  • Select "+ Add Mapping".

Complete required info:

  • Select existing Sympl rate category

  • Select a channel (your connected channels for this rental will appear)

  • Select a channel rate category

As an example, you may want to map your Booking.com rate category in Sympl to the Standard channel rate category in Booking.com; repeat this process to map your Airbnb rate category in Sympl to Airbnb.

  • Click "Save Mapping" to return to the Rate Mapping tab of your Rental Rates overlay.

  • Auto Sync toggle applies to Dynamic Rates only.  When enabled, Sympl will automatically update your channel rates as your availability changes.

  • Push All Rates allows you to push all your rates at once to your mapped channels.

Once you have created your rate maps, you may then update all connected channels simply by clicking the Push All Rates button on the right.

As always, please contact us with questions at any time.  We're happy to help.
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